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Technical Support Specialist

 

Who are we?

Mono Solutions powers the websites of 130.000+ micro-, small- and medium-sized businesses globally. We’re founded on the belief that all small businesses — despite smaller budgets — deserve the same level of online presence and performance as their larger competitors. Mono Solutions is part of SME services at Bauer Media Group.

 

Do you... 

  • Love your customers and always go an extra mile to help them?
  • Have a curious personality combined with a drive to learn and improve?
  • Understand web technology?

If you can answer ‘yes’ to all of the above questions, we want to meet you!

 

About the job

When you step into the role as a technical supporter you will become a part of a dedicated team based in an excellent office space located in Copenhagen.

Your daily job will be partner communication, technical problem solving and support to professionals, companies, and end users. Daily, you will also contribute to our Q&As and improve platform documentation in general.

You will work in our great support desk team and be backed up by our development team on fixing issues raised by partners through the support desk channels. 

 

Your responsibilities

  • Daily technical platform support for our reselling partners and/or end users
  • Daily management of support queue and expedition/solving/escalation of issues (bugs and questions) raised by our reselling partners and users 
  • Handling domain related issues
  • Documentation of frequently asked questions and answers
  • Ad hoc support tasks

 

What we expect

  • You are self-motivated with a “can-do” approach – not afraid to take initiative to investigate, research and find a solution to a technical problem
  • You are service minded - always placing the customer at the center of your attention
    and communication
  • You communicate well in English (which is the company's working language)
  • You are technical minded. It would be a big plus if you have former experience with
    web-technology and understand DNS and domain issues
  • You are analytical and pay attention to detail
  • You are thorough and make sure issues are resolved properly
  • You are a team player (we have a great team spirit and help each other when
    needed)
  • You are OK with flexible working hours (we cover many time zones) 

 

It would be awesome if...

  • You have experience with Atlassian JIRA
  • You have previous and proven experience working with software support
  • You have a technical background of some sort related to websites and domain management

 

Impact you’ll have

You will directly impact 130.000+ micro-, small- and medium-sized businesses’ ability to thrive online. Those businesses could be your local flow shop, coffee pusher or hair dresser. Here is a few real life examples: The Finnish Cinema, lawyers in Norway, and Danish meal boxes.

You will also directly impact our 10+ engineers’ work day and satisfaction with what they do. We want everyone to feel fulfilled and content when their work day is done and you will play a key role in fostering that and removing impediments.

 

What you’ll get

Mono Solutions may not be the fastest-growing next unicorn adventure in Copenhagen, but we care deeply about our employees, our customers and the businesses we serve.

We strive to build the best possible every day for ourselves and that for instance means:

  • You’ll have the time to do things right (faster is not always better)
  • You’ll make a lot of decisions (we’re small team and the best argument wins)
  • You can work from wherever you want (at lot of us love working from home, but we also like each other and try to work in the office once a week or so)
  • You can learn by doing (if you need help, we’ll get that)
  • You can build and host websites for your friends or favorite local coffee shop for free (we believe eating our own dog food and drinking our own champagne is priceless)
  • Lastly, kids are the apples of our eyes and we’re truly family friendly (need to pick up early? or work while a sick kid naps? No problem. We also have up to 29 weeks of paid leave for moms and 11 for dads)

 

 

If you have any questions please contact the Head of Service Desk, Konstantin Andreev by email at ka@monosolutions.com.

All inquiries will be handled on an ongoing basis and treated confidentially. We look forward to receiving your application and CV as soon as possible.

 

Apply here