Who are we?
Mono Solutions powers the websites of 130.000+ micro-, small- and medium-sized businesses globally. We’re founded on the belief that all small businesses — despite smaller budgets — deserve the same level of online presence and performance as their larger competitors. Mono Solutions is part of SME services at Bauer Media Group.
If you can answer ‘yes’ to all of the above questions, we want to meet you!
About the job
When you step into the role as a technical supporter you will become a part of a dedicated team based in an excellent office space located in Copenhagen.
Your daily job will be partner communication, technical problem solving and support to professionals, companies, and end users. Daily, you will also contribute to our Q&As and improve platform documentation in general.
You will work in our great support desk team and be backed up by our development team on fixing issues raised by partners through the support desk channels.
What we expect
It would be awesome if...
Impact you’ll have
You will directly impact 130.000+ micro-, small- and medium-sized businesses’ ability to thrive online. Those businesses could be your local flow shop, coffee pusher or hair dresser. Here is a few real life examples: The Finnish Cinema, lawyers in Norway, and Danish meal boxes.
You will also directly impact our 10+ engineers’ work day and satisfaction with what they do. We want everyone to feel fulfilled and content when their work day is done and you will play a key role in fostering that and removing impediments.
What you’ll get
Mono Solutions may not be the fastest-growing next unicorn adventure in Copenhagen, but we care deeply about our employees, our customers and the businesses we serve.
We strive to build the best possible every day for ourselves and that for instance means:
If you have any questions please contact the Head of Service Desk, Konstantin Andreev by email at firstname.lastname@example.org.
All inquiries will be handled on an ongoing basis and treated confidentially. We look forward to receiving your application and CV as soon as possible.