Jasmine de Guzman | 10/12/2020
Defining the optimal service model for SMBs
57% of recently surveyed SMBs would prefer a dedicated customer service rep, yet only 36% of providers offered this service channel. In the all-new “Do What With Me” report, Mono Solutions has worked with Localogy to dig into the service model preferences of small businesses. As we head into 2021, have you considered if your service channels meet the needs and preferences of your SMB clients?
We’re all familiar with Software-as-a-Service. But what really constitutes “as-a-Service” to small businesses? In a brand-new survey of 309 small business employees in the U.S., Mono and Localogy have explored how small businesses prefer to receive customer service, why they prefer one service model over the other and for which tools are SMBs more inclined to prefer DIY vs DIWM vs DIFM. But what are the service channel preferences of your small business clients? Are they aligned with the service channels that you offer? If not, what do they want? All of this is summarized in a brand new report: Do What With Me - Defining the optimal service model for small businesses and their digital presence solutions.
Want to know more? Don’t miss our webinar today at 8 p.m. (CET)/2 p.m. (ET) for a full breakdown of the data and key takeaways.
Download “Do What With Me: Defining the Optimal SMB Service Model” Report
Want to read the full report? Get a copy of the full report to learn more about defining the optimal service model for servicing your small business clients and their digital presence solutions.