we are hiring...
Mono Solutions is looking for skilled and self-motivated technical minded people to join our technical support-team. You will become a part of a great and rapidly growing business serving hundreds of thousands of websites across 30+ markets. Your job will be to provide 2nd- and 3rd-level support on our world-leading web presence platform to our professional partners around the world.
about the job
When you step into the role as a technical supporter you will become a part of a dedicated team based in an excellent office space located in Nørrebro, Copenhagen.Your daily job will be partner communication, technical problem solving and support to professionals (you will not be doing 1st level customer support). Daily, you will also contribute to our Q&As and improve platform documentation in general.
You will work in our great support desk team and be backed up by our development team on fixing issues raised by partners through the support desk channels. The main communication tools with our partners are Atlassian Jira and Slack.
wHAT WE EXPECT
IT WOULD BE AWESOME IF...
WHAT'S IN IT FOR YOU?
If this is an ideal job for you, we would love to hear from you! Submit your resumé, application and relevant links by sending an email to email@example.com with the subject title ‘Technical Supporter'. Please note that we will only consider applicants with a valid work permit for Denmark.
As soon as possible
Hejrevej 28, 2400 Copenhagen N
Feel free to contact Nel Andersen, Service Desk Manager at +45 3177 0246.
Service Desk Manager
+45 3177 0246