IMPLEMENTATION MANAGER

We are looking for an Implementation Manager to join our team based in Copenhagen, Denmark.


The implementation manager is primarily responsible for the on-boarding process of new partners joining the Mono platform. The job includes configuring new accounts in the system as well as working directly with the client to capture the needed information to get the new partner production ready in a fast and smooth way.


We are looking for a structured person who can pay close attention to detail. You have good communication- and project management skills.


You will be part of the operational team and will also be involved in coordinating incoming requirements and training requests from the partners.



THE POSITION INVOLVES

  • Accurately configuring the client account according to detailed specifications including:
    • Sanity check and testing
    • Handover and communicating with the client
    • Managing client expectations
    • Helping the client in explaining options and limitations in the setup
    • Ability to translate contractual agreements into hands-on system configuration
  • Managing multiple clients and projects/tasks simultaneously.
  • Communication and teamwork with all levels of the organization (development, sales, marketing, operations).
  • Troubleshooting - detecting potential issues and implementing solutions when issues threaten to delay the timeline or impact budget or business operations.

REQUIREMENTS & QUALIFICATIONS:

  • Proven experience as Project Manager, implementation manager (or the like) within web-technology and SaaS
  • Solid technical aptitude to grasp the technical nature of Mono Solutions´ platform and product - and our reseller´s
  • Ability to forge relationships and communicate with stakeholders at all levels.
  • Able to work effectively across functional groups & with minimal supervision
  • Flexible work style – you must be comfortable in a fast moving, highly energy and evolving environment


about mono

We are a rapidly growing SaaS company providing a market-leading platform for responsive websites and E-commerce for small and medium sized businesses (SMBs). We have more than 300,000 businesses signed up for our service and more than 70 international reselling partners in over 33 international markets. We are headquartered in Copenhagen and with offices in London and Denver.


Our vision is a market where all SMBs benefit from consistent and engaging online presence, making it easy for consumers to find, understand and do business with them.


Read more at www.monosolutions.com.



WORK LOCATION

You will be working from our Danish office in Copenhagen, Nørrebro.


Start date

As soon as possible.


applying

If this is an ideal job for you, we would love to hear from you! Submit your application and CV to our COO, Svenn Andersen at sa@monosolutions.com.


Please include "Implementation Manager" in the subject title.


Svenn Andersen

COO

Mono Solutions

+45 2179 9096
sa@monosolutions.com